Small stores
Focus on your products and shipping while Athena handles initial customer questions.
English
AI assistant for e-commerce
From the first product question to a qualified inquiry for your team. Customers get answers, and your team gets more time to sell.
- Answers after hours
- Uses your knowledge base
- Hands complex questions to your team
Athena · Shopping assistant
Hi! Can you help me choose a backpack for a 16-inch laptop?
Of course! What laptop model do you have, and what are you looking for in a backpack?
Something for work and travel. It needs to be water-resistant.
Got it! Let’s narrow down the options. What’s your budget?
Customer needs clarified
Your team takes over with the full context.
More attention for every customer
Athena is built for businesses that want to sell more, not spend all day in chats.
“What size?” “How do I order?” “What are the delivery options?” — don’t let repetitive questions take over your day.
- Handle inquiries after hours and on weekends
- Help customers understand your products
- Free your team from repetitive questions
- Clarify customer needs before handoff
- Keep your brand voice consistent
- Bring in a human when needed
Growing teams
Hand conversations to your sales team with customer needs already clarified.
Brands selling across platforms
Set consistent response guidelines across your connected customer channels.
Your store. Your workflow.
Athena + the platform you sell on
Choose where your customers shop. We’ll help you identify the right communication channels and tasks for Athena.
Help shoppers find the right product while they browse your online store.
- Answer product questions using your knowledge base
- Clarify customer needs and preferences
- Hand conversations to your team for the next step
From browsing to finding the right fit
Athena · Shopping assistant
Hi! I’m looking for a backpack that fits a 16-inch laptop.
Happy to help! What laptop model do you have? Will you mainly use the backpack for work, travel, or both?
Tailored to your store. Tested on your customers’ questions.
Turn your product information into helpful answers.
01 · Knowledge
Add your product information
Upload descriptions, specifications, delivery terms, and FAQs. Define which questions Athena should refer to your team.
02 · Communication
Choose your channels
Connect supported communication channels, set your brand’s tone of voice, and define when to hand conversations over to a human.
03 · Testing
Test the conversations
Ask the questions your customers would ask. Review Athena’s answers before going live.
You stay in control.
Athena works with the knowledge and settings you provide.
Live inventory, order status, and other dynamic data require the relevant integrations.
Your customer is already choosing
Find your solutionMake sure the next answer is yours.
Tell us where you sell and what questions you get. We’ll find the right Athena scenario for your store.
Frequently asked questions
Does Athena reply directly inside Shopify, Square and Altegio?
It depends on the available connection. For Shopify and Square, this page shows Athena working through your website and messaging channels. For Altegio, we connect chat consultations with your booking workflow.
Where does Athena get product information?
From the materials you add to the knowledge base: descriptions, specifications, payment and delivery terms, and answers to frequent questions. Live inventory and order status require a separate integration.
Can a conversation be handed over to my team?
Yes. We set up handover rules, for example when the knowledge base has no answer, the question is unusual or the customer asks for a human. Your team gets the conversation with the context already collected.
How do I get started and what does it cost?
Tell us where you sell and what questions you get. Pricing depends on conversation volume, channels and tasks: we will review your scenario and recommend a suitable option.