MESSAGES ACROSS CHANNELS
Respond where your clients are
Instagram, WhatsApp, Telegram and Facebook — Athena answers questions about services and pricing across your connected channels. Even after hours or when your receptionist is busy.
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Athena — your salon’s AI receptionist
Athena replies to clients on Instagram, WhatsApp, Telegram and Facebook, asks about their preferred service, specialist and time, and sends the details to your CRM — without manual data entry or switching between chats.
- 24/7 replies
- All your chats in one place
- Client details sent to your CRM
Athena · Your salon assistant
Can I book a manicure for tomorrow after work?
Of course! With or without polish? And what time works for you?
With polish, after 6 pm.
Great! Could I have your name and phone number? I’ll pass the details to our receptionist to confirm your appointment time.
Request details collected
Manicure with polish · Tomorrow after 6 pm
Clients message you. Athena turns conversations into booking requests.
From the first question to your CRM — without manual data entry.
FROM QUESTIONS TO BOOKINGS
Help clients plan their visit
Athena asks about their preferences, chosen service, specialist and preferred time. It collects the details needed for a booking, right in the conversation.
STRAIGHT INTO YOUR CRM
Send booking requests to your system
Client names, phone numbers and request details are saved in your connected CRM. Your receptionist gets the information they need — without copying it from chats.
Keep your booking system. Add an AI assistant.
Choose your platform to see how Athena connects client conversations with your booking workflow.
From client messages to your appointment calendar
For salons and salon groups already using Altegio. We’ll connect chat consultations with your booking workflow.
- Clarifies the service, preferred specialist and client preferences
- Adapts the booking workflow to your integration
- Passes complex questions to your receptionist
From the first question to the salon visit
Your client messages. Athena takes it from there.
No endless menus or “please call back tomorrow.” Just a conversation focused on what your client needs.
Answers the first question
Clients reach out through a messaging app or your website chat. Athena explains services and pricing based on your salon’s price list.
How much is hair colouring?
Hair colouring starts at $60. How long is your hair, and what colour would you like?
Helps clients choose
Clarifies preferences, the service, specialist and preferred time. Guides clients through the options so they can decide.
Who would you like to book with?
Mary, please.
Guides clients to the next step
With a configured integration, Athena helps create the booking. When human input is needed, it sends the request details to your receptionist for confirmation.
New booking
Haircut · December 18 at 6 pm
Anna
+XX XXXXXXXXXX
Leaves complex requests to your team
Questions outside the knowledge base, special arrangements and unusual requests are passed to your team according to your rules.
Mary mentioned we could discuss a discount.
Let me check with her and get back to you.
Set up around your salon’s rules
First, we test the workflow. Then, we go live with your clients.
From your salon’s information to a test conversation — in three simple steps.
01 · Getting to know your salon
Build your knowledge base
Your pricing, services, specialists, locations, FAQs and booking policies.
02 · Setting things up
Connect your tools
Your messaging channels, booking system and rules for handing conversations over to your team.
03 · Testing together
Test real-world conversations
We check answers and bookings using your examples, then fine-tune everything before launch.
See it in action for your salon
How would Athena reply to your next client?
Choose your booking system and get in touch. We’ll review your services, show you a sample conversation and explore which tasks Athena can handle for you.
Which booking system do you use?
Frequently asked questions
Does Athena replace our receptionist?
Athena handles routine questions and collects booking details. Your receptionist continues welcoming clients, handling special requests and overseeing day-to-day operations.
We already use Altegio or YCLIENTS. What needs to change?
We will discuss connecting your existing system and check the operations available in your configuration: service information, availability, creating or changing appointments.
Does Athena work with Google Calendar?
Yes. Athena supports creating Google Calendar events. We will agree on calendars, service duration and booking rules before launch, including the setup for multiple professionals.
What happens if Athena doesn’t know the answer?
We configure handover rules, such as missing information or a client asking for your receptionist, and test these situations before launch.
How can I find out the pricing?
Pricing depends on conversation volume, channels and integration requirements. We will review your needs and recommend a suitable option during the demo.