Automated request handling 24/7

Automate customer request handling with a smart AI assistant

An AI agent for request handling helps customers quickly resolve issues, accepts requests across all popular messengers 24/7, and transfers data to managers for further processing.

Try our AI agent in action
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AI agent for request handling

These problems are familiar to everyone handling customer requests

Losing customers due to long response times and processing errors is a problem our AI agent solves

Slow response time

Customers submit requests but wait for hours. Without a quick solution, they leave dissatisfied and post negative reviews. Your team has to work around the clock.

Lost requests

Messages from messengers do not enter a unified processing system. Requests get lost, and customers are annoyed by repeated questions from different managers.

No categorization

Requests are not sorted by categories or issue types. Managers spend time determining priorities and assigning tasks instead of quickly helping users.

Human error

A manager forgets to reply, responds rudely, or spends too long searching for information. Every mistake costs you reputation and customer loyalty. Risks of failures increase.

Expensive support team

Maintaining a large staff, onboarding new employees, and CRM systems increase expenses.

No analytics

Lack of analytics on requests: how many were received, which issues occur most often, and how quickly tasks are resolved. No data to improve service quality.

Before and After implementing an AI agent for request handling

Transforming how your company manages customer requests

WITHOUT Athena AI

  • Customers wait hours for a response

    While a manager becomes available, dissatisfaction grows and reviews get worse

  • Processing only from 9 to 18

    In the evenings and on weekends, requests pile up but are not handled

  • Loss of control

    No unified request database, managers forget to send notifications

  • No CRM data

    Statistics are not collected, analytics remain incomplete

WITH Athena AI

  • Instant request intake

    The AI agent responds within seconds, gathers information, and suggests solutions

  • 24/7 processing without days off

    The AI agent accepts requests even at night while you sleep

  • Automated management

    The AI agent categorizes requests and sends notifications to managers

  • Complete CRM organization

    Automatic ticket creation and full request history tracking

Simple workflow

How Athena handles requests for you

A smart AI bot guides customers from request intake to problem resolution and works across all popular messengers

01

Receives the request

The AI agent instantly responds to incoming requests, greets customers, and gathers necessary details: the issue description, order number, or contact phone.

02

Determines the category

The AI asks the right questions to select the request category (delivery, quality, return, other), sorts the request, and assigns priority.

03

Suggests a solution

The AI agent provides ready-made solutions based on the knowledge base: instructions, return timelines, and next steps. If the issue is non-standard, it transfers the case to a manager.

04

Records the result

A ticket is automatically created in the CRM with full history, and the status is updated. Managers receive notifications and see all details for quick action.

Athena platform capabilities for request handling

All tools for automation and improving support quality in one place

24/7 processing

The AI agent works around the clock, handling requests even at night and on weekends

Knowledge base and solutions

Train the AI agent on your common issues, instructions, and return policies

All communication channels

Telegram, WhatsApp, Instagram, VKontakte, and a website widget

Ticket creation

Automatic request logging and transfer to your CRM system

Request categories

The AI agent asks questions and categorizes requests by type and priority

CRM integration

Bitrix24, AmoCRM, HubSpot, and other systems via API

Request analytics

Dashboards showing request volume, resolution speed, and team performance

What clients say

Real cases from service companies that implemented a virtual assistant and streamlined online communications

Users used to leave because of long response times. Now the AI agent replies instantly, helps identify the issue, and suggests solutions. The built-in request intake made the process clear: a client leaves a comment — the system routes it to the right scenario. Processing time has decreased, and specialists are free from routine tasks!

Maxim Sokolov
Owner, electronics online store

The bot replies in Telegram and suggests solutions. We created scenarios in the builder: selected options and configured the functionality. Launch took just one day. Clients can ask questions and get answers as quickly as possible. Negative reviews have decreased. Thanks to the platform — we just connected it and started using it.

Anna Petrova
Head of Customer Support

Requests are processed around the clock: the AI agent works 24/7, handles incoming messages in Telegram, collects contacts, and routes clients to a manager. Instead of hiring new staff, we used a ready-made solution. Perfect for our business — it allows us to manage the process efficiently.

Elena Morozova
Founder, online school
4.8/5
Average rating
350+
Active companies
-50%
Processing time reduction

Examples of using an AI agent for request handling

Measurable results of implementing an AI bot in customer support

High-traffic online store

Handling delivery complaints, product quality issues, and refunds via Telegram and WhatsApp. Helping customers resolve problems and reducing negative reviews.

10 sec
Response time
-50%
Processing time
-30%
Negative reviews

What was done:

  • The AI agent handles delivery, quality, and refund complaints 24/7
  • Automatic categorization and transfer to CRM
  • Managers are freed from routine tasks and focus only on complex cases

Online school with active feedback

Handling requests from parents and students: technical issues, program questions, and dissatisfaction with lesson quality. Managing feedback via messengers.

24/7
Availability
+40%
Resolution speed
-65%
Team workload

What was done:

  • The AI agent responds to complaints about lesson quality and technical issues
  • Automatic request logging and team notifications
  • CRM integration for tracking problem resolution status

Personal data security

Privacy Policy and Protection of Your Company's Client Data
Data protection
Full compliance with customer data protection standards and information security
ISO 27001
Certified Information Security Management System for Business
Encryption
Reliable database encryption and secure transfer of customer information

Transparent Pricing

Choose the plan that fits your business. Affordable pricing and flexible terms for any company.

Starter Light

$60/1 month
  • 1500 free AI messages
  • Customizable widget

Starter

$99/1 month
  • 3000 free AI messages
  • Customizable widget

Enterprise

Custom
  • Personal manager
  • From 12000 messages/month
  • Unlimited retraining
  • Message cost from $0.01

FAQ

Answers to the main questions about implementing an AI agent for handling requests

Ready to automate request handling?

Join hundreds of companies that have already improved resolution speed and support quality with Athena AI’s AI agent

Easy setup in 15 minutes