Automatically resolve 90% of customer inquiries

Automate customer support with a smart AI assistant

An AI-powered digital assistant handles requests 24/7, resolves common issues, smooths out negative feedback, and escalates complex cases to specialists.

Processed today

342

AI Support Assistant

Familiar with these support challenges?

Traditional customer support creates a heavy workload, especially as your business grows and inquiries increase

Long response times

Customers wait for hours. Requests pile up in the queue. Operators physically cannot respond to everyone. Result: lost loyalty and negative reviews.

Repetitive routine questions

80% of inquiries are standard questions: 'How do I reset my password?', 'Where is my order?', 'How does this work?'. Specialists answer the same question 50 times a day, reducing efficiency.

No support at night

After 6 PM and on weekends, customers are left without help. Problems don’t wait for Monday. Potential sales are lost, customers turn to competitors.

Employee burnout

Operators get tired of answering repetitive questions. Handling negative feedback is exhausting. High turnover requires constant training of new staff.

High personnel costs

Operator salaries, staff training, CRM systems, workstations. As business grows, more specialists are needed. Optimizing support scaling costs becomes critical.

Lost requests

Messages in messengers, email, social media — information is scattered. Customers write repeatedly. Operators forget to respond. Knowledge base is underused.

Before and After Athena

Real transformation of support processes

WITHOUT Athena AI

Response time: 2 hours or more
Customers wait, requests pile up in the queue
Support only during weekdays
After 6 PM and on weekends, customers receive no help
Operators tired of routine
80% of time spent on repetitive questions
Requests get lost
Messages come from different channels, no unified system

WITH Athena AI

Response in 20 seconds or less
AI responds instantly, queue disappears
24/7 support without breaks
Customers get help anytime
Operators handle only complex tasks
Workload reduced by 60%, team focuses on critical tasks
All requests recorded
Unified system, complete conversation history

Simple workflow

How Athena handles this for you

A smart AI agent processes inquiries 24/7, analyzes customer requests, and escalates complex cases to specialists

Receives the request

AI instantly responds to the customer at any time. Works in all messengers, website chats, and social media. No request is left unanswered.

Handles routine questions

AI learns from your knowledge base and documents, resolving 90% of standard inquiries: instructions, FAQs, order status. It clarifies details for accurate responses.

Smooths out negative feedback

If needed, AI politely communicates with unhappy clients, apologizes, and explains the situation. Collects contacts for specialist escalation.

Escalates to specialist

If the issue is complex, the bot gathers all info and creates a ticket for the operator. The specialist sees the conversation history and context. Questions are always checked.

Athena platform capabilities

All tools and modules for modern support in one place

24/7 operation

Round-the-clock customer responses without breaks

Knowledge base & documents

Train AI using your instructions, documentation, and files

All communication channels

Works in messengers, chats, and social media

Ticket creation

Automatically logs and escalates complex cases

Handling negative feedback

Polite communication, conflict mitigation

Service integrations

HubSpot CRM, Telegram, WhatsApp, and more

Analytics & reports

Dashboards for funnels and channels — clear view of performance and bottlenecks

What clients say

Real feedback from companies that have automated support

Previously, it used to take hours to respond to clients. Now AI replies in seconds, and operators only handle complex cases. The team workload has decreased by 60%!

Marina Stepanova

Support Manager, Online Store

Clients are delighted with the fast responses! The bot solves 90% of issues, and passes complex ones to us with the full history. Set up in one day, no developers needed.

Alexey Ivanov

Customer Service Director, SaaS

Now support works even at night and on weekends! Clients get help instantly. Instead of hiring additional operators, we implemented Athena — same effect, but costs are much lower.

Olga Novikova

Owner, Online School

4.8/5

Average rating

350+

Active companies

83+

Automations

Use cases

Measurable results from AI implementation in support

Online school with high workload

Handling inquiries from parents and students regarding schedules, payments, and technical issues. Optimized staff workflow.

20 sec

Response time

-60%

Workload

+42%

Conversion

Actions taken:

AI instantly answers all standard questions
Administrator freed from 60% of routine tasks

IT platform with international clients

User support based on modern technologies in multiple languages 24/7

24/7

Availability

90%

Automation

+18%

NPS

Actions taken:

Configured inquiries in 5 languages
Integrated with CRM for complex case escalation

Personal data security

Data protection

Full compliance with customer data protection standards and information security

ISO 27001

Certified Information Security Management System for Business

Encryption

Reliable database encryption and secure transfer of customer information

Transparent Pricing

Choose the plan that fits your business. Affordable pricing and flexible terms for any company.

Starter Light

$60/1 month

1500 free AI messages
Customizable widget

Starter

$99/1 month

3000 free AI messages
Customizable widget

Enterprise

Custom

Personal manager
From 12000 messages/month
Unlimited retraining
Message cost from $0.01

FAQ

Answers to your questions before implementation