AI agent for all communication channels and CRM

Automate Customer Service with an AI Agent

Our AI assistant helps answer customer questions, handle inquiries and requests across messengers, social networks, and your website 24/7 — improving service quality and reducing support costs.

Try the AI Customer Service Agent
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AI Agent for Marketing

Common challenges every business faces

Customer loss due to long response times and lack of automation — problems solved by an AI agent

Long response times

Customers write via messengers and your website but wait hours for answers. The queue grows and operators are short-staffed. During this time, users leave for competitors and service quality drops.

Repetitive questions

Most inquiries are routine: 'What’s the price?', 'Where is my order?', 'How do I return an item?'. Staff spend more time answering repetitive questions than solving complex customer issues.

No support outside working hours

After work hours, at night, and on weekends, customers are left without help. Questions don’t wait until Monday — without instant responses, needs go unmet and the company loses revenue.

Lost inquiries across channels

Messages from messengers, social networks, and the website end up in different systems. Without a unified inbox, requests get lost, and managers can’t see previous conversations — customers must repeat their issues each time.

High team costs

Hiring, training, and maintaining a team of operators is expensive. Staff turnover requires constant investment in recruitment and onboarding.

No statistics or analytics

Without data on inquiry volume, response speed, or frequent questions, it’s hard to assess service quality. Lack of analytics prevents identifying issues and improving customer service.

Before and After Implementing the AI Agent

How customer service improves with an AI-powered virtual assistant

WITHOUT Athena AI

  • Customers wait hours for answers

    Requests pile up, operators are overloaded. Waiting times increase, along with negative feedback and lost customers.

  • Operators overwhelmed with routine tasks

    Staff spend time on repetitive answers instead of resolving complex questions. Burnout and turnover raise costs for training new employees.

  • Inquiries get lost across channels

    No unified place for messenger dialogs. Requests get lost and customer history isn’t tracked.

  • No data to improve service

    Without statistics and analytics, it’s impossible to know which questions are most common or where service issues arise.

WITH Athena AI

  • Instant response to every customer

    The AI agent immediately answers questions, collects data, and automatically routes complex requests to the right specialist.

  • Automation of routine inquiries 24/7

    The AI agent handles standard requests independently — about products, services, request status, or instructions — without operator involvement.

  • Unified inbox for all channels

    The AI agent aggregates all dialogs from Telegram, Max, VKontakte, and other messengers in one place — full conversation history and customer contact always at hand.

  • Dialogue and conversion analytics

    The AI agent tracks number of conversations, conversion rates, and sales trends — allowing you to measure results and optimize scenarios in real time.

Simple workflow

How Athena automates customer service

The AI agent receives inquiries, consults the knowledge base, resolves issues, and escalates complex requests — across all popular messengers

01

Receives inquiry

The AI agent immediately reacts to any customer request in any channel. Greets the user, identifies the topic, and starts the conversation.

02

Finds answers in the knowledge base

The agent analyzes the question and searches the company’s knowledge base — documents, instructions, product or service descriptions. Learns from the data and answers accurately.

03

Consults and resolves the issue

The AI agent communicates naturally: answers product questions, helps place orders, and provides relevant information. The assistant works efficiently and without breaks.

04

Escalates to specialist if needed

If a question is complex, the agent automatically collects all information and forwards the conversation to a human operator. The specialist sees full history and assists quickly without extra clarification.

Athena Platform Features for Customer Service

Tools to automate support and improve service quality

24/7 inquiry handling

The AI assistant works round-the-clock, accepts requests, and answers customer questions automatically.

Knowledge base and documents

The agent learns from your knowledge base: upload documents, instructions, and product descriptions, and it finds the right answers.

Works across all messengers

Telegram, WhatsApp, VKontakte, Max, and other communication channels — the agent is available wherever your customers prefer to communicate.

Prebuilt dialogue scenarios

Create conversation scenarios without coding. Quickly set up the agent for any business task — from simple answers to complex consultations.

Automation of routine tasks

The AI agent collects contacts, schedules appointments, handles complaints, and creates tickets — freeing staff for complex tasks.

CRM integrations

Connect with AmoCRM, Bitrix24, HubSpot, and other systems via API for automated data and ticket transfer.

Analytics and reporting

Track metrics: number of conversations, conversions, and sales growth — so you can adjust agent workflows promptly.

What Our Clients Say

Real case studies of companies implementing a virtual assistant

Our clients write on Telegram around the clock, and previously the technical support team couldn’t respond in time. After integrating the AI agent, it instantly searches the knowledge base, sends usage instructions, and helps resolve issues without operator involvement. If a question is complex, the agent gathers the necessary data and creates a ticket with the full chat history.

Scenario: Technical Support
IT companies, SaaS services, digital products

We run an online store, and every day the same questions arise: product specifications, comparing options, stock availability. Managers couldn’t keep up, and clients would leave. After connecting the AI agent, it now handles product consultations independently, explains specifications in detail, compares options, and suggests suitable items. We are very satisfied with the results.

Scenario: Product Consultant
E-commerce stores, service sectors, B2B companies

Previously, customer inquiries came chaotically from different messengers — half of them were lost. We set up the AI agent to receive and process complaints, and now it logs every inquiry, identifies its category, collects necessary information, and responds to the customer. If the situation is complex, the agent automatically creates a ticket in the CRM, and the specialist receives a ready ticket with full context for quick resolution. No inquiries are lost anymore.

Scenario: Complaint and Ticket Handling
Any business with an active customer service center
24/7
Access to AI assistant
250+
Companies using the platform
7 days
Free trial period

Use Cases of the AI Agent

Examples of deploying an AI assistant to automate customer service

E-commerce: fast inquiry handling

Automated responses to questions about products, order status, and delivery terms. The AI agent works in Telegram and WhatsApp, helping customers find information quickly.

24/7
Agent availability
<5 sec
Response speed
–70%
Operator workload

What was done:

  • Answered FAQs from the knowledge base: price, availability, delivery terms
  • Automatically collected customer data and created tickets in CRM for the sales team
  • Escalated complex requests to a live operator with full conversation context

Service company: support and request handling

Support automation: the AI agent accepts inquiries, provides service consultations, creates tickets, and updates the client on request status.

150+
Simultaneous conversations
93%
Customer satisfaction
–50%
Support costs

What was done:

  • The AI agent answers questions about services, pricing, and timelines based on knowledge base instructions and documents
  • Automatic request intake with category and priority identification
  • CRM integration: customer data and conversation history available for the team

Personal data security

Privacy Policy and Protection of Your Company's Client Data
Data protection
Full compliance with customer data protection standards and information security
ISO 27001
Certified Information Security Management System for Business
Encryption
Reliable database encryption and secure transfer of customer information

Transparent Pricing

Choose the plan that fits your business. Affordable pricing and flexible terms for any company.

Mini

30$
500messages
For low volume and hypothesis testing.
Suitable if:
  • 1 channel and a low number of inquiries
  • Need to respond 24/7 without hiring staff
  • Want to start with a minimal budget
Choose tariff

Start

$60
1500messages
A basic plan for steady messaging and first-line communication.
Suitable if:
  • Regular inquiries every day
  • 1–2 channels (WhatsApp / Telegram / website, etc.)
  • Need to capture leads and avoid losing customers

Business

$99
3000messages
For high activity and 2–3 channels.
Suitable if:
  • High volume of conversations and fast pace
  • Want to scale without hiring more staff
  • Important to quickly handle incoming messages and capture leads

Enterprise

6000+messages
For companies with large volumes and specific requirements.
Suitable if:
  • Custom terms and limits
  • Priority support and SLA
  • Complex integrations and customization

Frequently Asked Questions

Answers about creating and configuring a virtual customer service assistant

Ready to improve your customer service?

Create an AI assistant and automate your company’s customer service. Start for free — setup takes just a few minutes.

Quick setup and launch without coding