An AI-powered digital assistant handles requests 24/7, resolves common issues, smooths out negative feedback, and escalates complex cases to specialists.
Traditional customer support creates a heavy workload, especially as your business grows and inquiries increase
Customers wait for hours. Requests pile up in the queue. Operators physically cannot respond to everyone. Result: lost loyalty and negative reviews.
80% of inquiries are standard questions: 'How do I reset my password?', 'Where is my order?', 'How does this work?'. Specialists answer the same question 50 times a day, reducing efficiency.
After 6 PM and on weekends, customers are left without help. Problems don’t wait for Monday. Potential sales are lost, customers turn to competitors.
Operators get tired of answering repetitive questions. Handling negative feedback is exhausting. High turnover requires constant training of new staff.
Operator salaries, staff training, CRM systems, workstations. As business grows, more specialists are needed. Optimizing support scaling costs becomes critical.
Messages in messengers, email, social media — information is scattered. Customers write repeatedly. Operators forget to respond. Knowledge base is underused.